You are able to collect your ski passes from the Rhodos Hotel between the hours of 08:00 and 20:00. People staying with Morzinelets will be handed their passes upon arrival.

If you are not staying with Morzinelets, but are on one of our transfers, we can arrange for your ski passes to be on your shuttle. Please tell us in the booking notes which transfer you have booked.

If you are not a Morzinelets customer and not a Morzineshuttle customer, please provide us with an address of where you would like your ski passes delivered as well as an appropriate time. You can do this in the additional comments box when you make your booking.

You will be able to collect your ski hire from Ridge Sports. If you are travelling with Morzineshuttle, we will take you to the ski shop and then on to your property. If you are not travelling with us you can either make your own way to the Ridge Sports (directions are provided in the confirmation) or you can call the number provided on the booking confirmation and we will arrange to pick you up from your chalet to take you to the ski shop and back again.

You will be provided with an emergency contact number on your booking confirmation, please call this number if you have any problems with ski hire, we will be able to collect you and your skis and take you to the ski shop, to get a new set.

Yes, you can book your accommodation now, when you make your booking, you will create an account with us, and you will be able to use your log in details to add ski hire, lift passes or transfers at a later date.

Click here to login to your Morzinelets suitcase to add ski hire, lift passes or transfers

Sorry, no, we do not take any reservations, you have to book online and pay at the time of booking. We cannot hold rooms.

We do not offer the option of a deposit. We keep our prices low all season. You pay the full amount of your holiday when you book online through a secure server.

All of our availability on our website is live and up to date. Please check the availability online via the availability calendar. Please do not email us for availability and pricing.

Click here to view:
- Live Hotel availability
- Browse & Search our accommodation

Yes, you will need to leave the property clean and tidy as you found it. If the property requires an additional clean you will be charged through your security deposit.

The security deposit is taken as an imprint of your card at the beginning of your holiday, no money is taken at this point.

Yes, you can view your booking online at any time by logging in to your suitcase on our website. You can log in with your email address and password. Please follow this link to access your suitcase: https://www.morzinelets.com/suitcase/login.asp

No, due to fire regulations we are unable to put extra beds or pop up beds into the rooms.

Please check your spam folder and add server@morzineshuttle.com to your address book as our emails can get stuck.

If you need us to resend your confirmation, please Contact us

You can either print off your email confirmation or have it saved to your smart phone, and show us via your smart phone.

No, for customers travelling to Avoriaz, we drop off and pick up at Les Prodains cable car, Les Prodains cable car is the quickest way up and down the mountain.

Yes, we offer door to door service for Morzine and Les Gets.

Yes, we drop off and pick up at all locations in Morzine and Les Gets.

If you have booked a flexi ticket, you will be able to jump on to the next available shuttle at no extra cost. If you have not booked a flexi ticket, you will need to re book and pay again.

No, we only travel to Geneva airport.

No, we have child and baby seats for all ages.

A private shuttle is a shuttle that is booked just for your group. You will not have to share the shuttle with anyone else. It will still leave at the scheduled time, so please make sure you have left enough time to get through the arrivals hall.

We advise that customers leave at least an hour to get through the arrivals hall.

All our bookings are done online through our website, through a secure server. If you are having trouble with your booking please contact us for help.

If you need help, please Contact us

You can amend your booking yourself by logging into the client area of our website with your email address and password.

- Login to your suitcase
- If you need help, please Contact us

A flexi ticket is automatically added to your booking, it is only optional and you can choose to take it off. However, we do advise all passengers to book a flexi ticket. A flexi ticket enables you to get on to the next available transfer should you miss your scheduled transfer due to flight delays. Without a flexi ticket, you would need to re-book and pay again.

You need to be ready and waiting 30 minutes before your scheduled transfer time; we pick up in a thirty minute window, and leave resort at the scheduled transfer time.

We drop off people who are staying in Morzine town, Montriond, Nyon and Essert Romand. We do not travel to Ardent and Cote D'Arbroz.